Privacy Policy

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Introduction

Welcome to Hero Edu Systems Private Limited ("Website," “Hero Motors” "we," "our," or "us"). At https://www.heromotors.com/ ,we are committed to safeguard your privacy and ensure the security of your personal information.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. The Policy intends to set minimum standard controls with respect to the handling of Personal Information in accordance with the applicable laws, rules and regulations.

Applicability

This Privacy Policy ("Policy") applies to all visitors, users and others (hereinafter referred to as "You" or the "User") who access or use the

Except as otherwise provided in this Policy, in general, you can visit/use our website without identifying who you are. We will provide you with the option to deal with us without identifying yourself where it is lawful and practical. However, particular sections on our website may require you to provide personal information in order that we may provide the products/services or information you have requested while visiting/using our website.

Personal data /information

For the purpose of this Policy “personal data/information” means any data or information which relates to a natural person if that person can, whether directly or indirectly in conjunction with any other data, be identified from it and includes sensitive personal information as defined by applicable laws, rules & regulations.

Collection of Information

  • We will generally collect your personal information directly from you, when you register with our website or social media accounts.
  • We may also collect your personal information through other methods while interactions with us through physical visit, post, telephone, email writing to us or from a third-party source, such as our dealers, vendors, business partners, government authorities or any other source which are legally acquired by us.
  • Hero Motors will not collect personal information unless the information is necessary for one or more of its functions or activities and the information will only be collect by lawful and fair means not in any un-reasonably intrusive way.
  • We use cookies to personalize content and ads, to provide social media features and to analyze data about webpage traffic and improve our website in order to tailor it to customer needs.

Use & processing of Information

By visiting our website or social media accounts, and providing your information, you agree to processing, transferring and disclosure of your personally identifiable information in accordance with this Policy i.e.:

  • Information is collected and stored in a manner, which is appropriate to the nature of the data. Such information is use for business, marketing and promotional purposes or to enable and monitor your use of our website, which help us to improve our services.
  • We shall obtain consent from you w.r.t the purpose of its use, if required by applicable laws, regulations, or industry standards. We need not obtain consent or give notice, if the collection or use of Personal Information is necessary for the completion of a contract or business arrangement with you, and you have agreed in advance to such collection or use or due to legal requirements.

Disclosure & Sharing/Transfer of Personal information

We may share the Personal Information collected from the website with third parties as mentioned below:

  • Affiliates: Our subsidiaries, joint ventures, group and associate companies. These entities may use this information for the purposes outlined above.
  • Business Partners: We may outsource the collection/ use of your Personal Information to our Business partners also, where it is necessary. In that case, we shall ensure that the Business Partners has sufficient systems, policies, and practices in place to protect your Personal Information.
  • Service Providers who perform services on behalf of Hero Motors and which may need information about you in order to perform their functions including but not limited to authorised service partners, marketing contractors, social media website providers, data entry service providers, IT agencies operating handling or maintaining websites, storing/processing information, overseas service providers who work for us etc.
  • Vendors who are business associates of Hero Motors like suppliers, research and development vendors, professional advisors, agents, representatives etc.
  • Other Partners: Any third party with whom Hero co-brand or partner with or collaborate with or with any other third parties as may be necessary for our business purposes or to investigate potential data incidents or to protect the rights, property and safety of Hero Motors and the Users of our websites.
  • Legal Authorities: We may share your Personal Information in response to any notice, order, investigation or demand or request or any other communication from a law enforcement agency which necessitate or mandate the sharing of such personal information, or to otherwise comply with applicable laws.
  • Changes in Corporate Structure or Bankruptcy: In the event that Hero Motors is involved in a merger, acquisition, reorganization or sale of assets, bankruptcy, your information may be transferred as part of that transaction. We also may retain a copy of such information.
  • We DO NOT use, transfer or disclose Information for purposes other than as mentioned in this Policy, except with the consent of user providing such Information or as required by applicable laws, rules and regulations.

International Sharing And / Or Transfers of Your Personal Information

Hero Motors through its holding company operates globally and therefore uses information provided by global dealers, distributors, vendors, subcontractors and other business partners, as well as global IT systems and applications. We may require the transfer of PI/SPI to other third parties that are located outside of the Hero Motors’s country of business. We shall develop a standardized approach for protection of data moving across borders. We will adopt appropriate technical and administrative controls that apply well to cross border data flows to act as an accountability framework for information management as a whole and including natural checkpoints for each step of international transfer.

Retention and Suspension

Retention: We may retain the Personal Information provided by you for the period as long as necessary to meet legal or regulatory requirements or for legitimate business purposes.

Suspension: We may delete or suspend, use of the Personal Information when the following criteria are met:

  • If the Personal Information is no longer necessary for the purpose, it was collected or used;
  • If the valid period of consent to keep the data has expired and there is not any legal ground to store/ process the data; and
  • To comply with legal retention obligations or in accordance with applicable statutory limitation periods.

Rights

If you wish to amend or delete any personally identifiable information that you have previously provided to us or want to withdraw your consent to the retention/storage/processing of your Personal Information, please send us a mail at [email protected]

We will take necessary steps as per your request.

Data Security

The security of your information is very important to us & we make our best effort to ensure security on our systems. Our Servers/database stores Personal Information in a secured manner with authorized access & safeguard it from loss/leakage, misuse, wrongful disclosure, destruction and alteration. We cannot guarantee the security of your personal information transmitted to us via Internet, although we use our best endeavors to do so, we will not be liable in any way in relation to breach of security during internet transmission of personal information.

Contact Information for Grievances:

We welcome your questions, comments, and concerns or grievances, if any about privacy. If you have any questions about the Privacy Policy or our data practices, please contact us as follows:

We shall expeditiously redress the grievances, but within reasonable time as may be provided in applicable laws.

Please note that email communications are not always secure, so please do not include credit card information or other sensitive information in any email to us.

Jurisdiction

The Privacy Policy shall be governed by the laws of India and the Courts in Delhi shall have exclusive jurisdiction in respect of all matters arising out of, or concerning or incidental to this Privacy Policy.

Liability Disclaimer

  • The information, software, products, and services included in or available through this website may include inaccuracies or typographical errors. Changes are periodically made to this website and to the information therein.
  • Hero Motors makes no representations about the suitability, reliability, availability, timeliness, lack of viruses or other harmful components and accuracy of the information, software, products, services and related graphics contained within the website for any purpose. All such information, software, products, services and related graphics are provided "as is" without warranty of any kind. Hero Motors hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, work man like effort, title and non-infringement.
  • Hero Motors shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through Hero Motors’s website. In no event shall Hero Motors and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the this website/services, with the delay or inability to use the website/services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through this website/services, or otherwise arising out of the use of this website/services, whether based on contract, tort, negligence, strict liability or otherwise, even if Hero Motors or any of its suppliers has been advised of the possibility of damages. If you are dissatisfied with any portion of this website/services, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the website/services. Hero Motors makes no warranty that any service on this website will be uninterrupted, timely, secure or error-free.
  • Hero Motors reserves the right to disclose any personal information about you or your use of the Hero Motors website/services, including its contents, without your prior permission if Hero Motors has a good faith that such action is necessary to:
    • confirm to legal requirements or comply with legal process;
    • protect and defend the rights or property of Hero Motors or its affiliated companies; or
    • enforce the terms or use.

Updates To This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. We encourage you to periodically refer the Updated on legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our sites. Your use of the Sites following these changes means that you accept the revised Privacy Policy.

Hero Motors Limited